Skip to main content

Customer redemption journey

The player's side​

  1. Earn — the player earns SPX in confrontations and by walking in the mall.
  2. Choose — in Offers, they find your offer and press REDEEM.
  3. Review — Review exchange shows where it is valid, the points required, the conditions and the dates.
  4. Confirm — points are spent only when they confirm. The voucher appears in Wallet.
  5. Show — at your till they open the voucher and show the QR code, or the code if the QR will not scan.

The store's side​

  1. Check — the cashier types the code and presses Check code.
  2. Basket — if Valid, the cashier enters the basket and receipt number and presses Start redemption. The voucher is reserved.
  3. Till — the cashier applies the discount on the store's own till.
  4. Record — the cashier records what the till applied. A match is reconciled; a difference goes to the exception queue.

After the redemption​

  • The voucher shows Used in the player's Wallet, and the player can rate the store once.
  • The redemption appears in the store's Redeemed rewards, Analytics and Commercial summary.
  • If something went wrong, the store resolves it in the exception queue or through a dispute.
Preview

In the preview, the player app and the store portal do not share data across devices, so a voucher on a phone cannot be checked by the store portal on a different device.

Last verified on