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Inquiry and onboarding

Make an inquiry​

Email team@spktrm.net with your company name, the malls and branches you have in mind, and a contact person. This is the Partner with SPKTRM link on spktrm.net.

How store onboarding works​

The onboarding process is built into SPKTRM's preview consoles. It may change before launch.

  1. Application — SPKTRM records the store's details: legal name, trading names in English and Arabic, category, contact email and phone, and mall.
  2. Business verification documents — the store supplies documents as PDF files for SPKTRM to review. The documents currently proposed are:
    • Commercial Licence
    • Commercial Register Extract
    • Authorized Signatory Certificate
    • Authorized Signatory's Civil ID
  3. Review — SPKTRM approves each document or requests changes with a reason. The store sees the reason as Feedback from SPKTRM, replaces the document and submits again. Approval requires every mandatory, applicable document to be accepted and current.
  4. Activation — approval is separate from activation. Activation also needs branches, usable scanners and an owner. Submitting documents does not activate the store account.
  5. Readiness — the store completes its readiness requirements before it can publish offers and redeem. See Operational readiness.
Not final

The required document list by store type has not been decided; the preview uses the same four documents for every store, labelled as proposed. Document requests are prepared but not sent in the preview.

Malls​

Mall onboarding is arranged directly with SPKTRM. See Mall and store participation.

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