Operational readiness

A store cannot trade on SPKTRM until its readiness gate is clear. The store portal checks it continuously and says exactly what is missing.

Before a store can publish offers

• An active membership, with business verification complete for new stores.
• A support contact customers can reach.
• At least one authorised manager.
• Every branch has a location and opening hours.
• At least one commercially tested offer.
• Every offer written in English and Arabic.
• The owner's confirmation that staff know the manual code-entry procedure.
• No membership invoice past due.

Before a branch can redeem

• A trading account.
• The branch is open.
• A paired, connected scanner at the branch.

Checklist for the first week

1. Agree participation and complete onboarding with SPKTRM.
2. Set up branches with locations and hours.
3. Invite staff and assign roles. See Branch and staff preparation.
4. Register and pair a scanner for every branch that will redeem.
5. Price SPX in Points offers, then create, test and approve the first offer.
6. Walk every cashier through a practice redemption.

The Store User Guide explains each requirement on screen.