Responsibilities and support
This page records the division of work that the product already implements. Contractual responsibilities are agreed with SPKTRM directly.
Who does what
| Area | SPKTRM | Store |
|---|---|---|
| The game, players and SPX | Runs the platform and the points ledger | — |
| Store onboarding | Reviews documents, approves and activates | Supplies documents and completes readiness |
| Offers | Sets platform rules | Creates, tests, approves and publishes its own offers, and prices them in SPX |
| Redemption | Validates each voucher | Checks codes at the till, applies the discount, records what the till applied |
| Staff and scanners | — | Invites staff, assigns roles, registers and pairs scanners, trains staff |
| Redemption disputes | — | The store owner decides |
| Invoice disputes | Decides | Raises them |
| Fraud signals | Holds the detection thresholds | Reviews signals for its own store |
| Support | Responds to cases | Opens cases with the details |
For malls, SPKTRM configures the mall in its own console. A mall operator's formal responsibilities are agreed directly with SPKTRM.
Support
- Stores open a case in the store portal under Support. Each case shows a first-response target — a service target, not a contractual commitment. See Support and disputes.
- Malls and prospective partners email team@spktrm.net.