Redeemed rewards and exceptions
Redeemed rewards is the redemption register: what customers actually consumed, and what it cost you. It follows the branch scope.
Required role: store owner, branch manager (assigned branches), marketing and analyst can view. Resolving exceptions: owner and branch managers. Reversing: owner only.
Read the register
- Choose the period — Today, 7 days, 30 days or a Custom range — and a branch.
- Use More filters for cashier, scanner, offer, outcome or a reference. Each active filter shows as a chip.
- Switch View between the compact list and Reconciliation.
- Press Details on a row to see its full history.
The totals keep different things apart: confirmed sales, the discount recorded (net of corrections), reconciled, not reported (counted, never added as zero) and corrections. A redemption counts for the branch whose scanner redeemed it; older records with no branch appear under Branch not recorded.
Exception queue
A redemption needs a decision when:
| Exception | What to do |
|---|---|
| Outcome unknown | Ask the till or the customer's receipt whether the discount was given, then record what happened. |
| Different discount applied | Check the receipt. Record a till correction, or — as the owner — accept the difference with a note. |
| Left waiting at the till | The till was never confirmed. Find out whether the sale went through, then record it. |
To resolve one:
- Open it from the Exception queue.
- Choose what happened.
- Write what you checked — a note is required.
- Confirm.
Result: a confirmation names the reference, its new status and reconciliation. The transaction's history records the resolution. Only the store owner can accept a difference.
Export
Export all {n} matches (CSV) writes every row that matches your filters, not just the page on screen. In the preview, exports use demo data and nothing is sent anywhere.
Correct a completed redemption
A completed redemption is never edited. A correction is a separate record that reports against it.
- Store owner: open the transaction and choose Reverse. Give the reason, choose the points effect, read What will be recorded, then confirm. A redemption can be reversed once.
- Branch manager or cashier: choose Request correction and describe what is wrong. The owner decides.
Reversal by branch managers is designed but not available yet.
For a disagreement that needs evidence and a decision, open a dispute instead. See Support and disputes.