Store and branch readiness
Store and branches shows Store readiness: Is this store ready to trade on SPKTRM? The answer is Ready to trade or Not ready to trade. It is a gate, not a checklist.
Required role: store owner to edit; branch managers and analysts can view.
The three sections
| Section | Question it answers |
|---|---|
| Account — may the store trade? | Is the membership active, and is business verification complete? |
| Operations — can offers be published? | Are the support contact, managers, branches, offers and training in place? |
| Devices — can each branch take a voucher? | Does each branch have a connected scanner? |
Each requirement says what it blocks and offers an action that takes you to the field or page that fixes it.
Requirements
- A support contact customers can reach
- At least one authorised manager
- Every branch has a location and opening hours
- At least one commercially tested live offer
- Every offer written in English and Arabic
- Staff know the manual code-entry procedure — the owner confirms: My staff know how to enter a code by hand, and never accept a voucher the scanner cannot check.
- A connected scanner at each branch that redeems
Staff accounts with their own sign-in is shown but does not count against you: it is blocked by the platform, not by you, until the backend exists.
What blocks what
- Publishing an offer needs every account and operations requirement.
- Redeeming at a branch needs a trading account, an open branch and a connected scanner there.
- Training blocks publishing, not redemption. An invoice past due blocks publishing only.
- Information items are worth doing but block nothing.
Branch details
For each branch, set its location and opening hours. A branch marked closed cannot redeem: the scanner shows Branch is not open.
Business verification
New stores supply business documents for SPKTRM to review. When verification applies to your store, Business verification in readiness shows each document's status and any Feedback from SPKTRM. Submitting documents does not activate the store; SPKTRM completes activation. See Inquiry and onboarding in the Partner Documentation.